FAQs

Please clean thoroughly before first use (see the cleaning and maintenance section). For rechargeable products, please fully charge first. For plug-in products, please ensure voltage compatibility. Read the product manual to understand the various function modes; it is recommended to start with the lowest setting and gradually adjust to a comfortable intensity.

It is strongly recommended to use with a lubricant to effectively reduce friction, enhance the experience, and protect the mucous membrane. Water-based lubricants are suitable for all materials; silicone-based lubricants should not be used with silicone toys (as they will corrode the surface). Oil-based lubricants should not be used with condoms.

Safe materials include: medical-grade silicone (labeled "body-safe silicone"), ABS hard plastic, stainless steel (316L), borosilicate glass, and natural rubber (labeled "latex-free" for allergy sufferers). Avoid cheap PVC products containing phthalates, as inferior materials may have a chemical odor and pose health risks with long-term use.

After confirming sufficient battery power, turn on the device and apply a sufficient amount of water-soluble lubricant. Start with a low vibration mode. When using, move the device slowly along sensitive areas; do not vibrate in one place for extended periods to avoid numbness. Clean the device promptly after use; it is recommended to clean it before and after each use.

The product page will indicate the waterproof rating. Common standards are: IPX7 (can be briefly submerged in 1m of water for 30 minutes); IPX5 (splash resistant, but not fully submerged); if not indicated, it is not waterproof. Even if it is waterproof, the charging port must be completely dry before use, and water must not get in during charging.

Most products use magnetic charging or USB charging. Note: Avoid overcharging (unplug the charger promptly after full charge); do not use inferior charging heads; keep away from water sources while charging; if the product becomes abnormally hot or emits an unusual odor during charging, stop charging immediately and contact customer service; for extended periods of non-use, it is recommended to charge and discharge the battery once every 3 months to prolong battery life.

Silicone/glass/stainless steel materials: Can be rinsed with mild soap or a dedicated toy cleaner, and stored after complete air drying. Contains electronic components but is not fully waterproof: Wipe with a damp cloth dipped in cleaning solution, avoiding water entering the charging port. Do not use alcohol (which will damage the silicone coating), bleach, acetone, or other strong disinfectants. Using a dedicated toy cleaning spray is the easiest method.

After cleaning and drying, place the product in the provided storage bag or a separate cotton bag to avoid direct contact between toys of different materials (chemical reactions may cause the materials to dissolve); keep away from high temperatures and direct sunlight; remove the batteries from products containing batteries for long-term storage; avoid contact and adhesion between silicone products and other silicone materials.

Continued use is not recommended. Cracked and damaged surfaces can harbor bacteria, making them impossible to clean thoroughly and posing a risk of infection; if the damage occurs near heating or electric components, it may also pose a safety hazard. It is recommended to discontinue use and replace with a new product.

Hard plastic/glass/metal products can theoretically be used for a long time if stored properly and without damage. Silicone products are recommended for use within 2-3 years. Batteries/electronic components generally have a lifespan of about 500 charge-discharge cycles, after which their performance declines. Pay attention to the expiration date marked on the bottle for consumables such as lubricants and cleaning solutions.