FAQs

Lingerie

How to choose the right size for sexy lingerie?
Do sexy lingerie need to be washed before wearing it for the first time?
How to properly wash sexy lingerie?
How to care for and store sexy lingerie?
What precautions should be taken when wearing sexy lingerie?
Can sexy lingerie be returned or exchanged?
If you have sensitive skin and are worried about the irritation from the material of your underwear, how can you tell?
How to maintain the PVC/patterned leather material of sexy lingerie?

Sex toys

How do I properly start using a new toy after receiving it?
Is lubricant always necessary when using sex toys?
How can you determine if a toy's material is safe?
How to use a vibrator/massage stick correctly?
Is the product waterproof? Can it be used underwater?
How do you charge the product, and what precautions should be taken when charging?
How to clean the product?
How should toys be stored after use?
If a product has cracks or is damaged, can it still be used?
Does the product have an expiration date?

Lubricants and sex toys

What are the differences between water-based and silicone-based lubricants, and how do you choose between them?
Does lubricant affect the effectiveness of condoms?
How to perform an allergy test for lubricants?
What is the shelf life of lubricants? How can I tell if they have gone bad?
How should lubricants be stored?
Is lubricant safe to ingest or come into contact with the eyes?

Sexual enhancement drugs (delay ejaculation/pleasure enhancement drugs)

How to use external delay spray correctly?
How much delay spray should I use? What happens if I use too much?
Will delay spray affect my partner?
What are the side effects of delay products?
Who should not use sex toys (delay/enhancement products)?
Can topical delay sprays/gels "cure" premature ejaculation?
How should sex toys be stored?

Orders, Shipping and Privacy

Does your packaging reveal the contents of the product?
What information will be displayed on your bill or credit card record?
How is delivery handled within China (Mainland China), and how long does it typically take?
Does it support international shipping? Which countries can it ship to?
Will cross-border shipments be seized by customs?
What happens to the packages if I'm not home?
What should I do if the product is damaged or I receive an incorrect order?
Can I return it and get a refund?
How can personal information security be guaranteed?

Product Safety and Health Guidelines

How can I tell if a product's materials are genuine and safe?
Can a product still be used if it has cracks or is damaged?
What are the age requirements for the product?

All recommendations are subject to the actual product manual. Products and services are subject to change without notice.
For any questions not covered in this document, please contact customer service for professional assistance.